Information about your rights under the General Data Protection Regulation.
Last updated: January 2024
owl-beam is committed to protecting the privacy and personal data of individuals in accordance with the General Data Protection Regulation (GDPR). This page provides information about how we comply with GDPR requirements and outlines your rights as a data subject.
owl-beam acts as the data controller for personal data collected through our website and services. This means we determine the purposes and means of processing your personal data.
Contact details:
Email: [email protected]
Address: Unit 12, Clocktower Precinct, V&A Waterfront, Cape Town, 8001, South Africa
We process personal data under the following lawful bases:
Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications.
Where processing is necessary for the performance of a contract with you, such as processing booking requests and providing tour services.
Where processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms.
Where processing is necessary to comply with a legal obligation to which we are subject.
As a data subject, you have the following rights:
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
You have the right to request that we correct any inaccurate personal data we hold about you, or complete any incomplete data.
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of your rights, please contact us using the details provided above. We will respond to your request within one month. In some cases, we may need to verify your identity before processing your request.
As our business is based in South Africa, personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your personal data in accordance with GDPR requirements.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing personal data. These measures include encryption, access controls, and regular security assessments.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, we securely delete or anonymise it.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. For individuals in the EU, this would be the data protection authority in your country of residence.
We may update this GDPR compliance information from time to time. Any changes will be posted on this page with an updated revision date.
If you have questions about GDPR or your data protection rights, please contact us at:
Email: [email protected]
Address: Unit 12, Clocktower Precinct, V&A Waterfront, Cape Town, 8001, South Africa